Do you offer free estimates for repairs?

Yes, we offer complimentary repair estimates on all jewelry and watch services.

How long have you been in business?

Our team has over 20 years of experience in jewelry design, repair, and luxury watch servicing.

Do you buy gold or jewelry?

Yes, we buy gold, platinum, and select fine jewelry pieces. Bring them in for a professional evaluation.

Do you repair all watch brands?

We specialize in Swiss watches such as Rolex, Omega, Breitling, and Tag Heuer, but we also service most luxury and vintage brands.

How long does a watch overhaul take?

A full overhaul usually takes 3 weeks, depending on parts availability and complexity.

Can you replace a watch battery while I wait?

Yes, most battery replacements are done on the spot in just a few minutes.

Are all repairs done in-house?

Yes, all repairs and servicing are performed on-site by our Master Jeweler to ensure quality and security.

How long does a jewelry repair take?

Usually it takes 3 business days. We also offer same day express service.

Do you resize rings?

Yes, we can resize most gold, silver, and platinum rings.

Can you repair broken chains or bracelets?

Yes, we solder, re-tip prongs, and repair clasps or links for all types of chains and bracelets.

Do you do custom jewelry design?

Yes! We can design any piece from scratch using your ideas, photos, or sketches.

Can I use my own stones for a custom design?

Definitely. We can set your stones into a new custom design or redesign an existing piece.

How do I start a custom jewelry order?

Simply visit our store or schedule a design consultation. We’ll discuss your vision, materials, and budget before creating a 3D design for approval.

Do you offer loans?

Yes, we offer secured loans for as low as 3% interest rate.

Is there a credit check for loans?

No credit check needed for secured loans.

What payment methods do you accept?

We accept all major credit cards, cash, PayPal, Zelle, and bank transfers.

Do you offer financing or layaway?

Yes, we offer financing and flexible layaway options on qualifying purchases.

Can I return or exchange a purchase?

We accept returns or exchanges within 7 days of purchase on unworn items, with the original receipt. Custom orders are non-refundable.

Do you offer appraisals for insurance?

Yes, we provide detailed written appraisals for insurance or resale purposes.

Do you offer trade-ins?

Yes, we accept trade-ins on select jewelry and watches toward your new purchase.

Do you ship jewelry?

Yes, we ship insured and trackable orders within the U.S. using trusted carriers like FedEx and UPS.

Do you offer international shipping?

Yes, we offer international shipping on select items. Please contact us for a quote.

Is shipping insured?

All shipments are fully insured for their value until delivered.

How often should I clean my jewelry?

We recommend cleaning your jewelry at home regularly and bringing it in every 6–12 months for professional cleaning and inspection.

Can you clean my jewelry while I wait?

Yes, most cleanings can be done on-site in just a few minutes.

Do you rhodium-plate white gold jewelry?

Yes, we offer rhodium plating to restore the bright white finish of white gold.

Do you provide jewelry insurance?

While we don’t sell insurance directly, we partner with trusted jewelry insurance providers to help you protect your valuable pieces.